FREE RETURNS AND EXCHANGES WITHIN CANADA ON ALL ORDERS OVER $100!

Don’t like your purchase? No worries! At Pavlyn, we want you to absolutely love your purchases! So, if for some reason you’re not happy with what you bought, you can return or exchange your purchase for FREE*!

RETURNS

Returns at Pavlyn are so easy! We will reimburse the full price of any non-sale item, as long as the item returned meets the following conditions:

• Merchandise is in its original condition, and cannot be worn, altered or washed.
• Merchandise must have its designer tags still attached. Where provided, any designer packaging such as instructions, boxes or dust bags should be included with your returns.
• The item cannot be jewellery or a sale item

All you have to do is contact us at (289)597-7467 in Toronto and the GTA or 1855-566-7467 from all other locations, or email us at CustomerService@pavlyn.com, within 14 days of the receipt of your item. One of the Pavlyn girls will fill out a return/exchange form and help you process your return. You will receive the filled out return/exchange form and a prepaid return label via email and can then proceed to sending us your items. You will need to use the prepaid return label provided by us and the return/exchange form as filled out by us and send the item back to us in the initial packaging we provided. Please use the labels we provided as they are pre-paid to ensure that your return does not cost a thing! Drop the package off at your nearest Canada Post Office and simply wait for our confirmation email.

Once we have received your return and checked that it meets the return conditions specified above, you will receive an email confirming your return. Returns are processed within 10 days of receipt of the item by Pavlyn, excluding any additional time your financial institution may need to process the credit.

If your original order was under $100 or you are a U.S. customer, you may still return the item by following the process above. However, you will be responsible for return shipping costs.

Pavlyn does not take any responsibility for items returned without following the steps outlined above. Pavlyn holds the right to deem items not eligible for a refund should they be returned in a state other than its original state and will not be held responsible for shipping costs back to customer on such items.

EXCHANGES

If you love the item but something doesn’t fit right – we’d love to provide you the opportunity to exchange it for another size or colour!
Contact us at (289)597-7467 in Toronto and the GTA or 1855-566-7467 from all other locations, or email us at CustomerService@pavlyn.com within 14 days of receipt of your purchase, so that we can assist you with your exchange and ensure that an item in a different size or colour is set aside for you. As per our Return policy above, you will have to follow the same return process. Once we receive items, and confirm that they meet all the return requirements, we will send you an email and ship out the new item with a tracking number.